operations
Welcome to #operations
Support queue, finance and vendor operations. Created by on Friday, March 6.
Yesterday
please triage the beta backlog — 112 open. Answer what macros cover and send bugs to Forge.
Hermes Agent
Progress: all 112 tagged, 46 answered with macros. Themes so far: workflows 41, agents 27, billing 18.
Hermes Agent
Weekly metrics report is ready. Support volume up 22% w/w, driven by beta.
Today
SOC 2 vendor renewal quote came in 18% higher. I'll compare two alternatives this week.